According to April data released by the Black Cat big data Center in conjunction with the black cat complaint client platform, by the end of April 2024, the black cat complaint platform had received more than 18.55 million valid consumer complaints, more than 14.29 million responses from enterprises, and more than 11.94 million complaints resolved, of which more than 460000 were effective in April.
Relying on consumer complaint data, the Black Cat big data Center comprehensively combs and counts consumer complaints and hot spots from the perspectives of distribution, trends, and hot issues in the industry. comprehensively and objectively reflect the development trends of the consumer industry, hot public opinion events, enterprise service quality.
The number of complaints in the field of entertainment ticketing exceeded 8,000 in April, an increase of 102 over the previous month.Minecraftcryptogame.51%, the daily complaint volume exceeded 2000 on the 30th, and among the head merchants, Dahe ticketing Network, Barley, ticket Amoy, Galaxy left Bank and Xiuzhong handled poorly; affected by the May Day travel schedule, the number of complaints in OTA began to increase in the middle of April and peaked at the end of the month, with a maximum of more than 6600 air tickets; the number of complaints in the area of the Airport Aviation Department was nearly 4000, an increase of 85.12% compared with the previous month, flight delays were cancelled, and the handling of the Aviation Department was poor.
The number of complaints in the field of entertainment ticketing doubled in April
In April, the number of complaints in the entertainment and ticketing sector exceeded 8,000, an increase of 102.51% over the previous month. Fluctuations showed a fluctuating upward trend throughout the month. At the end of the month, there was a sharp increase in complaints affected by the refund of tickets for concerts on May Day. On April 30, the number of complaints per day exceeded 2000.
Nearly 40% of barley complaints refused to refund caused controversy.
Entertainment ticketing head business, Dahe ticketing network, barley, Amoy tickets, the left bank of the Milky way, Xiujin processing is poor. In April, the number of complaints against barley exceeded 3300, accounting for 39.42% of the entertainment ticketing field. At the end of the month, a large number of consumers complained that the May Day concert platform they bought refused a refund.
OTA complaints peaked before May Day
Affected by the May Day travel schedule, complaints in the OTA area began to increase in the middle of the month in April, reaching a peak at the end of the month, and the number of complaints increased by 85.50% month-on-month. Affected by the May Day travel schedule, complaints in the OTA area began to increase in the middle of the month in April, reaching a peak at the end of the month, and the number of complaints increased by 85.50% month-on-month.
Complaints about air tickets and hotel accommodation are concentrated.
The demand for May Day travel has increased, but the holiday plans have also changed relatively frequently, and there are many disputes caused by bookings. The problem of air tickets involves at most more than 6600 tickets, accounting for 32.43%, and complaints about refund fees are concentrated; in addition, the number of complaints about hotel accommodation reached 5900, but there are many problems in refusing a refund and successfully booking a hotel.
The complaint volume of the Airport Aviation Department has increased by 80% compared with the previous month.
Also affected by May Day travel, the number of complaints in the field of the Airport Aviation Department was nearly 4000 in April, an increase of 85.12% over the previous month.
Flight delay canceled the Aviation Department handled poorly.
It is worth noting that in the complaint sheet against the Airport Aviation Department in April, there were 454 and 250 complaints about flight delays and flight cancellations respectively. Many consumers complain that flight delays affect follow-up travel, while the Aviation Department only provides ticket changes and refuses to refund fees and compensation. There are many consumers encounter temporary cancellation of flights, affecting the follow-up itinerary, but airlines are constantly delaying refunds, and there is no compensation.
Finally, the black cat once again reminds consumers:
Black cat complaint is a public welfare platform, which does not charge any fee to help consumers resolve consumer disputes. Any charge for the settlement of complaints in the name of platform officials or partners is impersonation and fraud. Consumers are asked to be vigilant. Timely report the relevant account to the official of the platform and report to the police.
After the black cat platform initiates a complaint, the dispute will be handled by the complained enterprise and the consumer, and there will be no customer service personnel on the black cat platform to contact actively to assist in the refund.Minecraftcryptogame! Please also choose official channels to resolve consumer disputes, do not trust third-party agencies or individuals to handle agent refund to avoid being deceived, in case of fraud, please report to the police in time.
At present, the official channels for consumers to lodge complaints are:
The official website of "Black Cat complaint" (https://tousu.sina.com.cn/)
"Black Cat complaint" client (please download from the regular app store)
"Black Cat complaint" Mini Program (Wechat, Baidu, Douyin)
If you find a fake account, you can send the fake account information to the official email address of the black cat: heimaotousu@vip.sina.com
To prevent personal information disclosure and fraud, please pay attention to the following:
1. Before submitting a complaint, please carefully check the complaint text and picture evidence to see if your name, contact information, address, order number, express order number and other private information are exposed in the complaint text and picture evidence. If the submitted picture involves private information, please hide the picture or code in advance.
2. Please choose official channels to resolve consumer disputes, do not trust the dispute resolution channels, contact information or self-proclaimed staff accounts provided by private messages and comments in the site, do not add strangers through QQ or Wechat, especially beware of expressions such as "payment can be given priority" and "there are special channels to help you get a refund".
3. Please do not provide strangers with bank card number, password, ID number, verification code and other information, and do not remit money at will through QR codes or unknown links. Beware of being cheated. In case of fraud, please call the police in time.
4. Please be on guard against overseas calls at the beginning of 00 and do not easily believe the display name of the incoming call.
5. After the formal enterprise customer service handles the complaint, it will refund the fee through the original payment channel of the consumer. If the other party requests a refund through QQ, Alipay, Wechat, URL link and other channels, please be vigilant and avoid providing personal information or making transfer operations such as "unfreezing deposit", "verification deposit" and "deposit".
In order to concentrate resources and efforts to better serve you, black cat complaints currently only accept complaints about disputes encountered by consumers in the actual consumption process, please understand and support.