On May 11, Xiaoguan (not her real name), a female student in Shanghai, accidentally found that she had an unpaid item while using a taxi-hailing platform.GoldencasinonodepositbonusOrder information for. The order was shown as the 03:03 trip on Oct. 22, 2017, completed by a taxi from Shanghai DX, and although Xiao Guan had a vague memory of the trip, she was shocked by the cost of 1414 yuan. On the navigation map, the route is only about 2 kilometers and usually costs between 14 and 16 yuan.
The screenshot of the order posted by the party
After Xiaoguan contacted the platform customer service, the customer service confirmed that the order ended at 03:10 in the afternoon, and informed that this is a mouthful price, the fee is normal, shows that it is not paid, and can be paid. Xiaoguan said that this is unacceptable, and that the customer service response is unsatisfactory. The customer service then said it would give feedback to the relevant departments and reply within 48 hours.
On May 12, Xiaoguan posted the matter on the Internet, which aroused widespread concern and discussion among netizens. Some netizens question the rationality of the fee, while others speculate that it may be the driver's input error. The official account of the platform responded under Xiao Guan's post that a commissioner was already dealing with the matter and would contact Xiao Guan as soon as possible.
On the same day, the platform staff contacted Xiaoguan by phone and promised to change the fee to 14 yuan by 9: 00 p.m. on the 13th, but did not specify the specific cause of the problem. Xiaoguan said that although the fee will be paid, the post will not be deleted because of dissatisfaction with the customer service attitude, the problem-solving process and the platform's connivance at such errors. Didi's official reply on the 12th was due to a manual error in entering prices by taxi drivers and said it would upgrade the pricing system to prevent similar situations from happening again.